What should I do if a product in my order is defective?

Primetime Trends' manufacturing processes include a quality control workflow to ensure that all products pass specific checks before they go out the door. With this being said, we understand that a number of the products we sell have many delicate parts.

If for any reason you believe that you have received a defective unit, please vist: returns.primetimetrends.com and choose "Defective Merchandise" from the drop-down form. A replacement will be sent within 2 business days.

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Still need help? Create a support request with our customer service team and we'd be happy to help.